Frequently Asked Questions
Find answers to the most Frequently Asked Questions by selecting the relevant question below.
Why choose Land Rover Extended Warranty?
What's covered?
What's not covered?
Are labour costs covered?
What are the servicing requirements?
What does "wear and tear" mean?
Is it ok if my car has been out of warranty?
Can I use any repairer? / Where can I get my car repaired?
Is breakdown or recovery included?
Are existing faults covered?
Can I buy a Land Rover Extended Warranty if I don’t drive a Land Rover or a Range Rover?
How can I pay for my Land Rover Extended Warranty?
How soon can I make a valid claim?
Will I have to pay for a covered repair?
Will I be entitled to a replacement vehicle?
What happens if my car breaks down abroad?
I live in Spain but have a UK Specification Land Rover/Range Rover, can I purchase a Land Rover Extended Warranty?
What happens if I’m not happy with the service?
What if I sell my car?
Can I transfer my warranty?
Can I get warranty cover for a private hire vehicle or chauffeur car?
What if I've modified my car?
What if I change my mind?
Can I get warranty cover for a company car?
What if my car is an import?
Do I still need car insurance if I have a Land Rover Extended Warranty?
Why choose Land Rover Extended Warranty?
Land Rover believes in long-term ownership, and when warranty on your Land Rover expires, we believe you should have the option to continue protection on your car. Our Extended warranties are specially designed for Land Rover vehicles, so whatever the journey, you’ll appreciate the reassurance of knowing that you’re covered for both mechanical and electrical failures.
What's covered?
Land Rover Extended Warranty covers the cost of parts and labour in the event of a mechanical or electrical failure of the covered components up to the claims limits outlined in the Policy Document and your Registration Confirmation Letter. Land Rover Extended Warranty covers an extensive list of components, according to your policy cover level, for failure in the UK or mainland Europe. To see what’s covered for both levels of cover, please refer to the Policy Document.
What's not covered?
A Land Rover Extended Warranty provides a high level of cover, but unfortunately we can’t cover consumable items such as brake pads or discs, tyres, oils & fluids. These items are designed to wear and will need replacing with time. We're also unable to cover any items which have been modified from the manufacturer’s standard specification. Each cover level has a list of parts covered or excluded – please refer to the Policy Document.
Are labour costs covered?
Yes – a Land Rover Extended Warranty covers parts, labour and VAT as outlined in your Policy Document.
What are the servicing requirements?
It is a condition of this Warranty that your vehicle is serviced in accordance with the manufacturer’s guidelines. Throughout the warranty period, a franchised Land Rover retailer or a VAT registered garage should carry out all servicing and repair work. Services must be carried out within 1,000 miles/one month of the intervals specified by the vehicle manufacturer, whichever comes first.
What does "wear and tear" mean?
“Wear and tear” means wear on any covered components that is suffered as part of regular and reasonable use.
Is it ok if my car has been out of warranty?
If your car is currently out of warranty, please contact your Land Rover retailer who will be able to help you arrange a pre-warranty inspection and help you with the purchase of a Land Rover Extended Warranty.
Can I use any repairer? / Where can I get my car repaired?
Land Rover Extended Warranty lets you choose the garage to have your car fixed – you can opt for a main retailer or your local independent repairer. However, we recommend that you use an authorised Land Rover repairer as they will have the correct diagnostics equipment and their technicians will be fully trained by Land Rover. All that we ask is that the repairer is VAT-registered, and that we approve repairs prior to them being commenced. Your repairer will be able to manage any claim for you and we’ll liaise directly with your repairer to authorise and pay for valid repairs.
Is breakdown or recovery included?
Breakdown assistance cover is available as an optional extra on both Land Rover Approved Extended Warranty and Land Rover Select Extended Warranty.
Are existing faults covered?
Unfortunately, we can’t cover existing faults with your vehicle. You should have these faults rectified by a Land Rover Authorised Repairer before purchasing a Land Rover Extended Warranty.
Can I buy a Land Rover Extended Warranty if I don’t drive a Land Rover or a Range Rover?
Land Rover Extended Warranty is designed specifically for Land Rover and Range Rover vehicles however, where an existing Land Rover warranty is in-place, some non-Land Rover vehicles are eligible please call 0344 573 8055 for more details.
How can I pay for my Land Rover Extended Warranty?
Cover is available as an annual policy with a single upfront payment or via 10 monthly instalments.
How soon can I make a valid claim?
You can make a valid claim as soon as your policy is registered with us – there's no waiting period before a claim can be made. Nevertheless if the failure already existed when your policy was registered your claim will not be covered unless you had a valid policy at the time of the failure.
Will I have to pay for a covered repair?
Land Rover Extended Warranty will pay for all covered repairs up to the claims limit outlined in the Policy Document.
Will I be entitled to a replacement vehicle?
If you have a valid claim, you may claim reimbursement for car hire, but not including fuel and insurance. You cannot claim for the first 24 hours that you are without your own vehicle. After this period, you can claim for a replacement vehicle for up to seven days. You or your Land Rover retailer must obtain telephone approval from the Administrator before you use this service.
What happens if my car breaks down abroad?
If your vehicle has a breakdown in any country which is a member of the European Union or EFTA (European Free Trade Association), subject to warranty cover you will be entitled to authorise a repair by any Land Rover retailer. You will be required to pay the full cost of repair on completion and should submit a claim for reimbursement to the Administrator upon your return to the UK.
I live in Spain but have a UK Specification Land Rover/Range Rover, can I purchase a Land Rover Extended Warranty?
Unfortunately, the Land Rover Extended warranties are only available to individuals residing or corporate bodies registered in the UK.
What happens if I’m not happy with the service?
We hope you won't need to make a complaint, but if you're not happy with the service provided by the administrator, you should call Land Rover Extended Warranty on 0344 573 8055 or you can email us at complaints@motor-admin.com. Please quote your vehicle registration number to ensure your enquiry is dealt with promptly. We'll do our best to resolve your query straight away, in line with the complaints process outlined in the Policy Document. Should you not be satisfied with the initial resolution of your complaint, you will still be entitled to complain to the Financial Ombudsman Service.
What if I sell my car?
If you decide to sell your car privately, you can transfer the warranty to the new owner, providing your policy is fully-paid. Simply complete the Transfer Of Ownership form in the back of your Policy Document and return it to us.
Can I transfer my warranty?
Yes, you can transfer your warranty if your policy is fully-paid. If you sell your car privately, you can transfer the warranty to the new owner by completing the Transfer of Ownership Form at the back of the Policy Document. Please note that the warranty needs to be fully paid for before it can be transferred.
Can I get warranty cover for a private hire vehicle or chauffeur car?
Unfortunately, if you now use your vehicle for hire or reward (taxis, private hire vehicles, chauffeur cars or driving schools) we are unable to provide you with cover. We're also unable to provide Land Rover Extended Warranty to vehicles used for racing or rallying, including time-trials, timed events or track-days. In addition, we exclude vehicles owned by motor traders or garages, also left-hand drive vehicles or grey imports.
What if I've modified my car?
If the vehicle has been modified in any way you must declare this prior to acceptance of the Warranty. If your vehicle has been modified with any non-manufacturer supplied parts that are associated to the items covered by the Warranty, we reserve the right to decline any claim (and any consequential damage) that may occur due to the failure of a modified part.
What if I change my mind?
If you change your mind, you have the right to cancel the warranty (including the MOT element of the policy) within 30 days of purchase and the optional assistance element within 14 days of purchase. If you wish to cancel your policy after this 30-day period, you may cancel your policy at any time and receive a pro rata refund of your premium based on the number of whole months remaining subject to the deduction of a cancellation fee of £30. You will not be entitled to a refund if you have made a claim on the warranty or MOT policy. Full details are available under ‘Cancellation Rights’ in the Policy Document.
Can I get warranty cover for a company car?
Land Rover Extended Warranty is available for eligible privately registered cars and corporate registered cars.
What if my car is an import?
If your car is a grey import (not a UK-specification model), we can’t cover it on Land Rover Extended Warranty.
Do I still need car insurance if I have a Land Rover Extended Warranty?
Yes, you do. Land Rover Extended Warranty is not a car insurance product, so you still need to insure your car.